How are we Doing? U-Learn Rapid Feedback Form

Please take a moment to share your experience with us!


U-Learn is designed as a public good to support learning and improvement within the Uganda refugee response. So it’s critical for us to learn ourselves about how we’re doing, what’s working well, and where we can improve. This questionnaire is aimed at capturing your views and perceptions of U-Learn support and products, and should take just 5-10 minutes to complete.


Some of you will have worked and engaged with U-Learn across multiple activities. Others will only have been involved with one element of U-Learn work. So you won’t need to respond to every question. Please select and answer only the sections relevant to your experience with us.


Thank you for your feedback!

Questionnaire U-Learn

Background Info

Note: Specific questions will appear based on your answers above

Refugee Engagement Forum (REF) Good Practice Study

U-Learn carried out this study in June 2021 alongside UNHCR to document the Refugee Engagement Forum (REF) and to showcase its potential as a good practice for refugee participation. The focus was highlighting lessons learned and challenges, raising awareness of the REF in the refugee and refugee response community, and informing global audiences of the potential to replicate the REF in other contexts. A policy brief and round table discussion were also produced from this research. The report summary can be accessed here:

Financial Literacy Training

Following a research and learning consultation that was held with the Uganda Cash Working Group (CWG) on the 24th March 2021, the CWG are collaborating with U-Learn Learning Hub on a Financial Inclusion Learning Review series with the objective of increasing uptake of evidence and best practices on Financial Inclusion in the refugee response in Uganda. The first Learning Review of the series was on the topic of Financial Literacy Training (FLT). FLT resources from the Uganda context were collected and discussions were held with key actors engaging in FLT. This information was then analysed and summarised into a FLT discussion paper that provides an overview of the existing practices and evidence in the Uganda context to allow for in depth discussion during the FLT learning discussion, on the 15th of September 2021.

Digital Financial Literacy Training webinar

The Digital Financial Literacy Training in the Uganda refugee response webinar took place on the 8th of December 2021. It was organized by U-Learn, the Uganda Cash Working Group and the Smart Communities Coalition (SCC) to increase learning and exchange of experience in the area of digital Financial Literacy Training in the Uganda refugee response.
The webinar can be accessed by the following link:

The main objective was to bring together refugee response actors to discuss Digital Financial Literacy Training in practice. The format was interactive, including a panel discussion with 4 experts:

  • Andrew Kasujja from SIA (Strategic Impact Advisors)
  • Tilda Nabbanja from Bank of Uganda
  • Ronald Rwakigumba from UNCDF
  • Alfred Yeboah from Grameen Foundation.

COVID-19 Risk Communication and Community Engagement (RCCE) Assessment

U-Learn conducted a deep dive assessment ( to inform actors in the humanitarian response about how risk communication is perceived and utilized amongst refugees and host communities and to determine how to best communicate with communities when trying to effect behavior change (as was necessary when the wearing of masks and maintenance of social distance was deemed necessary for the prevention of COVID-19). In the below, we request that you answer some questions relating to your experience with the deep dive assessment:

Rumour tracking

U-Learn provided support to the development and piloting of the Inter-Agency Rumour Tracking and response mechanism, including developing the underlying database and dashboard, developing and implementing the ‘rumour categorization’ method, and supporting partner organizations to pilot the tool. We would like to get your views and feedback on this product.

Accountability to Affected Persons Training Recap: Uganda Refugee Response.   

The Accountability to Affected Populations (AAP) Training Course (organized in collaboration with UNHCR) strengthened refugee response staff knowledge and skills on the core components of AAP. Over 200 participants were trained from 33 NGOs and UN agencies through seven monthly sessions. Link to the training resources can be found at

General questions on U-Learn information products