Mapping of existing complaints, feedback and safeguarding mechanisms in Uganda’s refugee response

This report maps feedback and safeguarding mechanisms in Uganda’s refugee response, highlighting key strengths, gaps and recommendations to strengthen accountability and service delivery. It also captures community priorities, showing how food security, health, education and other needs are interconnected and increasingly urgent amid funding constraints.

This report summarises findings from a mapping of feedback and safeguarding mechanisms in Uganda’s refugee response, highlighting key strengths, gaps, and recommendations to improve accountability and service delivery for refugees and host communities.

Key insights:

• Food security is most frequently identified as the #1 priority.

• However, needs are not confined to one sector — health, education, and other services consistently appear within top-three priorities.

• Data was collected just one month before additional service cuts took effect in January 2026 — and conditions have since deteriorated due to funding constraints.

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